Billing
Refund policy
Simple rule: if we have not started the work or your slot has not begun, you can have your money back. Prices are on the pricing page.
Last updated 14 November 2026
1. At a glance
| Purchase | Full refund | No refund after |
|---|---|---|
| Premium launch | Within 7 days of payment, if the launch has not gone live | Once the product page and launch are published |
| Ad slot (sidebar, feed, home hero) | Any week that has not started yet | Monday 00:00 UTC of the booked week |
| Sponsored article | Until our writer starts drafting | Drafting has started |
| Paid review | Until the editor starts testing | Testing has started |
| Directory submission service | Until the first submission is sent | Submissions are under way |
3. Ad slots
Ad weeks start on Monday at 00:00 UTC. Any booked week that has not started is refundable in full. For multi week bundles, weeks that have not started are refunded at the bundle’s per week price, and weeks already running or finished are not refunded. If we remove an ad that follows our rules, or the slot fails to show because of a fault on our side, we refund the affected days.
4. Sponsored articles
Sponsored articles are refundable in full until our writer starts drafting. We tell you when drafting begins. After that point we do not refund, but we will work with you on reasonable revisions to facts and wording. Editorial judgement and the “Sponsored” label are not negotiable.
5. Paid reviews
A paid review buys an editor’s time, not a positive outcome. It is refundable until the editor starts testing your product. A critical review is not a reason for a refund, and payment never changes a rating.
6. Directory submission service
The directory submission service is refundable until we send the first submission. After that, the work is partly done and cannot be undone, so it is not refundable. Acceptance by third party directories is their decision and is not guaranteed.
7. How to ask for a refund
Use the billing contact form with the email you paid with and the product or order concerned. We reply within three business days. Approved refunds go back to the original payment method; your bank decides how quickly the money appears, often within 5 to 10 business days.
Please talk to us before opening a chargeback. It is faster for you, and a chargeback pauses any running launches or ads while the bank reviews it.
8. Your legal rights
This policy adds to your statutory rights as a consumer; it does not take any away. If the law where you live gives you a longer cancellation period or a right to a refund we have not described here, that right applies.