While purchasing any electronic device, we often opt for brands that offer reliability and durability. This applies to phones as well, where we look at various factors like connectivity, usage, technology and durability. Considering the fact that remote working is the new trend for maximum service industries, today most businesses work on connectivity, therefore the basic requirement is a phone system that can connect you effectively with the power of voice and internet. This technology is known as Voice over Internet Protocol (VoIP).
VoIP phone systems allows users to make calls through broadband internet, thus converting sound into digital voice communications.
There are many companies that provide VoIP services, Epik Networks being one of them. Here are few things that you must check before adapting this technology:-
Check your Call Volume vs the Available Bandwidth
This factor must be considered before making the switch to a VoIP system because if your call volume is high, then it is important that your available bandwidth should also be efficient to handle the calls and internet usage effectively. The best thing to do would be to keep a separate connection for your VoIP phone system.
Check if your existing systems are compatible to the new VoIP system
Since VoIP takes the support of Internet for making and receiving calls, all your office equipment must have Ethernet support. Therefore before switching please check if your existing phones are compatible with the new features of VoIP.
Check with the provider if porting option is available
Businesses usually run on communication, therefore it is important that you make sure that your VoIP provider is open to the option of number porting so that at any point of time you can change your telecom service provider, without changing your number.
Make sure your hosted VoIP set up is done properly
After spending so much on installing the latest technology, you would never want your system to show errors. Therefore immediately after the set up ask the service provider to operate it in the live environment and check the working of the network. During this demo, it is important that you check if all your phone systems are compatible to the new system.
Also it is important to see if the features of VoIP are properly working on your systems, for instance check if the VoIP feature of call diversion is active. VoIP phone system are cloud-hosted due of which calls can be easily diverted anywhere in the world, this feature is one of the most beneficial features for any growing business.
Read the contract terms and conditions
Before making the payment, carefully read the contract terms and conditions. Read each clause and see if the after sales service clauses are mentioned. Also check for the refund policy and the terms attached to it. Every organization is unique, therefore if required suggest changes to the contract as per your requirement.
Get your Employees trained to the new system
Now that you have adapted the latest technology, it’s time to train your employees. Ask the service provider to personally come and demonstrate the working of the system and introduce each feature in detail. Make sure everyone is comfortable using the new equipment and the VoIP system.
VoIP is the latest and the most cost effective technology. However one should take care of the above points before opting for this revolutionary switch.