\You are expanding your business, and you come to the realisation that as more people come in, it will get harder for you to manage your employees all on your own. Then you look at an increase in the trips taken by your fleet, since your dispatching frequency will spike up with addition of a greater customer base. You cannot keep tabs on all your drivers on the road, and are constantly worried whether your deliveries are being made on time. There are no logs to crosscheck from, and as a fleet owner, you are losing your mind.
If the above abstract is your current state of mind, then surely you must have considered inculcating a fleet management software into your business. Rightly so, since apart from the freight industry alone, vehicle tracking systems are being adopted by a host of varied industries: Car rentals, construction companies, hospitality industry, public transport sector, to name a few. Thus, it is not that far-fetched to conclude that the GPS based vehicle tracking trade is set to rise considerably in the years to come. For more information about vehicle tracking system click here
Every vendor out there in the market that deals in manufacturing of GPS vehicle tracking systems and providing associated services aims to deliver a robust and dependable platform. However, as the consumer, you should be assured that whichever provider you choose to partner with has satisfactory answers to all your business queries and needs.
Before we get into the details of what you should look for in a vehicle tracking system provider, we must first realise that GPS vehicle trackers for your business are an investment, not a consumable product. The device may require replacing after a few years, but the service is one that you invest in for as long as you want. So your relationship with the vendor does not end when the purchasing transaction is complete. The provider needs to be efficient in working with your company requirements and policies, and must be versatile enough to comply to changes as your business develops.
Now, how do you address the elephant in the room, is your Vehicle Tracking System provider “The One”? We bring to you a 6-point checklist to ensure you are partnering with the correct provider for your business.
- They should offer customization of the vehicle tracking platform to accommodate your requirements.
While there are some standard features that every vendor in the vehicle tracking industry has to offer, you may have additional needs to manage your business, depending on your industry circuit. Maybe you need a particular type of user interface, or may want to get updates on other features that are beyond the standard list, or some other minor alteration. A vendor that is willing to customize the vehicle tracking system for your business can be the key player in the evolution of your company.
Therefore, if such is your requirement, you must ensure that the GPS tracking device provider has an internal team handling the software, and can mutate the structure of the system to cater to your needs, without disrupting the design entirely.
- They should be the agents you deal with directly
In a world rampant with middlemen, the freight industry tops the chart. As a business owner, middlemen are the demons you end up fighting every day. So when you decide to go for a vehicle tracking system vendor, do keep in mind that the more levels that come in between you and the vehicle tracking service, harder it is for you to deal with.
The best way to overcome this issue is to pick a manufacturer that provides the device to you, along with the assisting services directly. It will make it easier for you to negotiate the cost, get optimum service, and build better partnership with the provider for years to come.
- They should provide user-friendly service and detailed instructions
When you are onboarding a new employee or client, you want the process to be smooth and quick for both parties involved. Similarly, when you decide to integrate a new system into your business, it should be a seamless and hassle-free transition so that your company and the employees learn the system rapidly.
However, when you venture into the market to look for vehicle tracking systems, you will find that there exist many that are highly complicated and require extensive upskilling time. Also, some of them do not offer highly interactive and engaging user interface, that might make the system difficult for you to use. It is in your best interest to look for providers that extend an exceedingly user-friendly interface. Apart from that, they should also provide sufficient training to you and your employees on how to use the system, and basic troubleshooting activities.
Also, the provider must be flexible in their training, since not all employees will be available at the same time due to significant workload and variable shift timings. The system must be adequately simplified so that you are able to pick it up quickly without comprehensive training and start implementing it as soon as possible.
- They should deliver a secure network
Large scale or small, your company’s data is invaluable to you. And if you end up opting for a vehicle tracking system which is unsafe, data security wise, then you are bound to incur losses in your business. Leaking of company data is a huge setback for a business and you must do everything in your power to avoid that.
Hence, it is imperative that you invest in a vehicle tracking system that utilizes secure protocols such that exchange of data is encrypted. Moreover, ensure that their data privacy policies are aligned with your company standards, and that they hold security of data in high esteem.
- They must ensure low vehicle downtime
When you are ordering in food for the night, you prefer to go for restaurants that deliver the order in the least time possible so that you can enjoy your meal sooner. The same principle applies in the world of business, where you want any new feature to be integrated as soon as possible without wasting company’s time. When efficiency is the feature you look for, ask your vehicle tracking device provider to give you an installation plan that promises reduced downtime.
This is important since it is virtually impossible for you to hold off all your vehicles from the road for installing the devices. A vendor that is willing to work with you on device installation in batches, so that you can roll out each vehicle back on the road after device integration, is a keeper.
- They should be quick responders in case of technical difficulties
Technology is a fickle entity. While it strives to make our lives easier, it also ends up causing problems when it is not working right. No system is immune to technical issues. And a vehicle tracking system is no exception to this rule. When your business depends on transportation and logistics, even a single failure on the system’s part can cause huge monetary losses.
So it is important that you settle on a VTS provider that delivers technical assistance promptly. Moreover, every system comes with frequent software updates and requires maintenance activities. Ensure that your provider delivers on timely troubleshooting and keeps your product updated with appropriate maintenance endeavours.
For more in-depth information about Vehicle Tracking System, I highly recommend this website: https://loconav.com/gps-vehicle-tracking.