Understanding what is working and what is not can be a daunting task for a business that is apparently bottlenecked, sluggish, or just cannot scale or meet profit margins. With the current trends in technology and exponentially global markets, it can be easy to get left behind with your competitors.
Inefficiency costs money, wastes time, and reduces quality which has the ability to cost 20-30% of revenue from organizations each year. Losing money will most likely be the end result of an accumulation of many problems that happen within inefficient management or strategies.
However, understanding how these problems happen and then proactively evolving your business with management techniques and technology can help anyone’s business stay afloat.
Automation is by far the way to go in order to increase efficiency throughout the workplace. Even companies will offer options such as a free ticketing system in order to better understand how software can automate and help manage, organize, and route issues effectively to solve customer problems quickly.
However, while all these softwares start to accumulate across the board to solve many problems in the workplace, other problems start to peak their ugly heads. The new problem in the tech area is either take on platforms with big premiums that have more standardized solutions or maybe face high labor intensive integration problems within all these new systems solving world’s crises.
It is important to understand how automation and fancy softwares will increase efficiency and your bottom line. However, it is also important to understand what your goals and priorities are as far as growth and how your systems might communicate.
Communicating is very important for many reasons. This should be the priority of every team within a company. However, how and when you communicate can destroy efficiency within projects and productivity.
With all the new types of platforms to communicate within teams and projects such as Slack and many others, it allows the ability to send messages across the globe, share files, and have meetings without leaving your desk.
With these platforms and the ability to communicate comes high amounts of responsibility to manage your time. It is easy to jump online and send messages when you have that bright idea. However, having messages come at you all day takes away focus and time throughout the day.
It is imperative to make sure communication is organized efficiently throughout the workplace. Meetings need to be planned, managed, and directed to stay on task. Last second meetings and on the fly, meetings are just not efficient. They are not prepared enough to be worth everyone’s time.
Having meetings that are planned when everyone can be there cuts down on redundancy and information that does not need to be repeated or have any misinformed employees.
Communication has been shown to increase morale, productivity and commitment if able to communicate effectively within the upper and lower fields within a company.
Listening is one of the most important aspects of communication management. While it is highly undervalued because the loudest people in the room are the ones getting the attention, listening to your employees and customers is one of the most valuable things one can do to increase efficiency in the workplace.
For employees, it can be good to apply daily 10-minute meetings to listen to any problems that need to be prioritized to gain insight on potential large-scale issues. Additionally, having an open-door policy, to let employees know they are important and valued. A happy employee is more productive and morale is a good indicator of a successful business.
There are many ways to communicate with customers which can be automated and save a lot of time. Utilizing forms, emailing with autoresponders, chat support, and also being proactive and making manual phone calls will enable the company to understand their clients thus manage problems for quicker solutions.