ITIL is an acronym of Information Technology Infrastructure Library, which consists of a set of IT practices designed to tune in with the business practices providing the basic framework for Information Technology Service Management (ITSM). Today business needs have become quite complex and with cut-throat competition, it is essential for businesses to offer the customer with such products and services that offer a value for money to their customers. The business environment has become dynamic, it is important to keep pace with the changing needs of the markets and offer the best to the customer to stay ahead.
ITIL Foundation Certification Offered to the IT professionals by Simplilearn is the entry-level certification program that tends to impart basic framework knowledge to the IT professionals to help them implement and integrate IT services with business practices. ITIL certification course is recognised globally and adds a great value to the resume. ITIL certified professionals are in great demand and adds a great value to the business.
ITIL Certification Benefits
ITIL certification helps in understanding the basic framework and vocabulary of ITIL in an individual employee. This certification recognises an individual understanding of linking the IT services to the core business practices. It improves the basic understanding of an individual about the IT service industry management practices.
Filling the gaps
ITIL certification course helps in identifying the gaps between the IT services offered and the business needs. Once the gaps are identified they can be filled in a most appropriate way following the footsteps of the standard global practices.
ITIL certification course helps in integrating the business needs with IT Services to offer better products and services to the customers as per the changing needs. This increases the value to the customers as well as the service providers.
Being well versed with the ITIL Certification offers employee better paying and rewarding opportunities. It makes one well versed with the global business standard practices and adds value to the business as well.
Bird eye’s view of IT organisation’s business
ITIL certification course enables an individual to have the better understanding from the business point of view of the IT organisations enables to deliver better customer satisfaction thus generating better business opportunities. Understanding the whole transaction involved gives the better analytical point of view the individual which helps in gaining a grasp on the things.
ITIL certification goes a long way in enhancing the growth opportunities for the individuals as well to the organisation as a whole as well. The better understanding of the IT services and core business practices helps in aligning them together to generate better results and offer the best industry services. This helps in gaining the larger profit share and offers the customer the best user experience. ITIL certified professionals are in great demand in the industry basically due to their better understanding of the business as well as technical know-how helps them to climb the ladders of success at the faster pace than the rest of the professionals.
ITIL Service Lifecycle Stages
ITIL processes consist of five stages to ensure that IT services are provided to client organizations in the focused and pocket-friendly way that provides far-reaching benefits to the organization understanding its basic requirements. Thus it is basically segregated into five distinct stages explained as below:
The very first step in the ITIL processes understands the requirements, needs of the business. The assessment of the requirements of the customer needs helps in formulating the right strategy for the particular market need and customer requirement. It involves the assessment of the capabilities of the IT organization as the service provider to the business that seeks for solutions.
It involves basically covering the gap and determining the path towards the solution.
Once the strategy is determined in the first step aiming towards the solution, the next step shifts its focus towards design from strategy earlier. As in the previous step we accessed the shortfalls in the current system in proving the solution, here in this step we specifically design and develop service in tune with the requirements of the industry problems. The service design offers the value to the existing system as well and helps in improving better communication interface better the service provider as well as customers.
The next stage after the gaps in the services have been understood and appropriate design has been scheduled is service transition. Service transition stages changes so far made in the service are coordinated and implemented correctly without any hassles. This is the testing stage in which the changes in processes are implemented.
A Service operations process helps in deploying the IT services changes so far made in an efficient, effective and coordinated manner. The changes are implemented and any further improvements, if required are made.
Continual Service Improvement
As the name suggests the Continual Service Improvement process involves the continuous improvement of the IT processes and services designed to improve the processes. This step helps in delivering the best ITIL service practices as per the industry standards.
The business environment has been continuously changing and so are the requirements of the businesses. IT has become an important part of the business and has been providing the support to the business to flourish. IT processes when in line with the business objectives add value and offer services to the customers that are of worth. Businesses these days do not work in isolation but are continuously subjected to economic and market changes, in order to adapt to these continuous changes in business ITIL certification courses for IT professionals enables them to understand and suggest solutions to the changing needs.
ITIL certification courses enable a professional to bridge the gap between the IT Service providers and business needs of the customer as the professional is accustomed to the knowledge of both the sides as a service provider as well as one seeking for their business. It helps in clear and better understanding.