Technology has a way of changing everything it touches in our personal and professional lives. New advancements like mobile technologies and cloud computing make life easier in many different ways and the business world is no exception. Completing simple tasks takes less time and that translates to savings on your company’s bottom line.
Voice recognition technologies are no exception. Advancements in this realm, such as AI-enabled speech pattern recognition, can have a big role in day-to-day business tasks. Pew Research Center reports that roughly 46 percent of adults in the United States have started to use voice recognition technology. They use their voices to control speakers, make calls, listen to music, ask questions, buy things and more — but that is just scratching the surface of what you can do with voice recognition.
There are many different voice-based AI platforms, such as Snapdragon from Qualcomm. You may even have one in your pocket. Most smartphones come with voice recognition technology already installed, there are many apps that can take verbal direction, and some other devices like televisions or remote controls use voice technologies. That trend is only going to continue. Here’s why.
Evolving Technology
For one, the technology itself is evolving. It is getting more accurate and learning to do more. There technologies have the ability to recognize speech and voice patterns. This means your device can not only understand words, but know your specific voice. In turn, voice-specific technology allows for more effective tools because the AI can begin to understand what you like and need. Further, voice recognition can become more secure when the AI can tell whom is speaking at any given time, adding an additional layer of security.
New Types of Engagement
Voice recognition technology is really revolutionary. The technology itself is, of course, very advanced, but the magic behind voice-based AI comes from the way it allows people to interact with technology. Whereas once upon a time using technology involved striking specific keys, now it is moving past text-based interaction to more human ones.
New Sources of Data
With a more personalized experience and more security, people can turn to voice-enabled technologies, producing a rich set of data from which companies can draw insights. Information can be gleamed from what your customers want to know as well as the tone of voice they use when they ask questions, the phrasing of specific queries and the way voice can be a part of the new omnichannel experience. Companies can also develop automatic responses to help them stay connected to customers, even when they are trying to connect outside of business hours.
Machines of all sorts are getting smarter. They are becoming able to understand speech and determine who is speaking at any given time. There are some useful applications for your personal life, but your business life can also see some improvements. Voice recognition technology is more secure. It also offers opportunities to engage with customers in different ways and to collect data on those interactions.
