Communication: every business needs to be good at it, but it can also be tragically easy for them to mess up. However, if your particular employees seem to keep stumbling on this score, the problem might not be so much the workers themselves but instead the telecoms tools they use.
Here are just a few ways you could start modernizing your company’s telecoms so that, if communication slip-ups do occur, the tech itself is less likely to be at fault.
Listen to your company’s employees, clients and partners
These people are essential resources whose thoughts are too often overlooked. In a Telegraph piece, Stefan Hasse – a director at Whitecap Consulting – says: “Almost every business will have a number of people that for one reason or another are not heard at board level.”
This is despite employees and managers within a company often identifying both gaps and opportunities it could act upon if its leadership regularly asked these people for their opinions.
Look to forge fruitful collaborations
Hasse acknowledges that the success of collaborations between a company and external shareholders can depend on the company itself and its circumstances.
However, he adds that “typically collaborations can speed up innovation projects and ensure that new products and services can be provided to customers more quickly.” Hence, for many firms, collaborating with clients and partners is “increasingly a method that is growing in importance and impetus.”
Invest in online payment and automatic billing solutions
As your company grows, you can expect to find yourself working with various customers, vendors and partners around the world. However, dealing with people from different countries can also mean having to process transactions not only at any time and in any location but also in more and more currencies.
Fortunately, there exist many different online payment processing and automatic billing solutions your business would be able to implement to streamline transactions – and, as a result, help to foster healthy relationships with parties upon which your company’s success depends.
Toughen up your company’s cybersecurity
As online commerce has taken off, so has – unsurprisingly – cyber crime. Therefore, the onus is on you to build up your company’s digital defenses – and you don’t have to settle for just using the standard antivirus tools.
You could, for example, use network-monitoring solutions capable of tracking user interactions and picking up on any activity that seems amiss on your systems.
This would be no small boon given that, according to research mentioned by American Express, the average cost of a data breach has reached about $3.92 million.
Unify multiple comms channels into a single interface
Another risk that can come with your company growing is that of introducing too many different communication channels to your company’s staff without putting enough thought to how these means of communication will actually be used.
If your workers keep missing messages just because they forgot to check single every one of their inboxes, you could weave all of those into one by having a unified communications (UC) system set up at your office.
