Birla Sun Life Insurance is from the famous Aditya Birla Group. The company is famous for providing cutting edge solutions in every sector.
Aditya Birla Sun Life Insurance Chatbot
Aditya Birla Insurance has launched Insurance Chatbot in March 2017, to address the queries of Customers. It is the first company to launch a chatbot facility in India. It is launched for the convenience and ease of customers. For insurance, mutual fund or any investment, generally, there are always some queries in the mind of people, which they want to address. They keep searching the answers, by clicking one site to other but don’t get satisfactory answers. For this reason, some of the companies have FAQ service i.e. frequently asked questions to address. However, those are not as exhaustive as expected by the customers.
Birla Sun Life Insurance has introduced a chatbot on their website. Introfuction of chatbot is one of the wonderful things to happen in the insurance industry in India. Chatbot or live chat is quite common in many countries. However, it is quite a new concept for our Indian customers. The moment an existing or a potential customer clicks on the site of Birla Sun Life Insurance; the chatbot Pops up instantly and asks to help. With Sun Life Insurance Chatbot, customers can ask any question from anywhere. They can ask questions related to their policies, or for new investments or new policies, products or services. They can ask in a simple language, in the form of small questions. They will get a prompt and quick response from Chatbot in simple language with more clarity and understanding of various policies. Customers will get prompt solutions to their queries. Through chatbot, customers will also get recommendations about new policies, the right product and product mix as per their specific needs and requirements. Customers will be properly educated and guided for complete awareness through Chatbot.
Birla Sun Life Insurance Chatbot is available 24 hours a day and 7 days a week and it is much faster than any other device.
Advantages of Aditya Birla Sun Life Chatbot
Whenever a customer has any query regarding existing or a new policy, they can clear it with the help of advisors or using customer support system. This needs time as well as effort. With the development of technology, Aditya Birla Sun Life Insurance Company has introduced a new system to reach their customer in better and faster way. With the introduction of the chatbot, the company has not only reduced the turnaround time but has also fastened the process of resolving various customers’ insurance-related issues. Chatbot provides instant answers to the customer queries. With the introduction of chatbot Aditya Birla Sun, Life Insurance has proved once again that they are always one step ahead of their competitors.
– A Chatbot is an automation of customer service and a quick/ easy response.
– Birla Sun Life Insurance chatbot communicates in a natural way.
– Chatbot serves Customer queries faster.
– Chatbot enhances the customer experience.
– It saves the time of Customer for information, which is a big advantage.
– Birla Sun Life Insurance Chatbot gives the customer an utmost satisfaction.
– The business of Birla Sun Life Insurance increases by using chatbot since the transparency, knowledge, and confidence of customer builds up.
– Customers get all types of information, related to Policies, obtain quotes, to make a comparative study and can make a quick decision.
– It gives the opportunity to contact BSLI from anywhere and any place.
- The Chatbot is available all the time : 24 Hours. a day 7 days a week, people can chat at any time at their convenience.
About Aditya Birla Group
Aditya Birla Group is a 44.3 billion $ corporation company, it is in the League of Fortune 500. It is operating in 35 countries having 1,20,000 employees. The group is named the best AON Employer in India for 2018 by Aon Hewitt, Fortune Magazine, and RBL. The Aditya Birla Group emerged as No.1 ‘Best in Class’ corporate and topped the Nielsen’s Corporate Image Monitor 2014-15.
Birla Sun Life Insurance is having one of the large businesses of the Group. Worldwide the Group is:
– No. 1 in Cement
– No 1 in Viscose Staple Fibre
– No1 in Carbon Black
– No 2 in Telecommunication
The Group is also the 4th largest producer of Insulators worldwide. The group has got the best energy efficient fertiliser plants around the world. The group is most diversified and is in several other businesses like chemicals, fashion, retails, banks, paper & pulp, plantation, fabric, textile, infra, mining, synthetics, cotton, finance, insurance etc. The group is also into education and research.
Birla Sun Life Insurance
Birla Sun Life Capital, from the House of Aditya Birla Group, is dealing with all finances, investments, insurances and mutual funds. BSLI is the result of a joint venture between Aditya Birla Nuvo Ltd and Sun Life Financial Inc together. Sun Life Financial Inc. is one of the most famous financial solution providers in Canada. BSLI comes under top 5 private insurance providers of India. The company offers a wide range of life insurance plans to cover various needs and requirements of people. The company deals with retirement plans, child education plans, wealth with insurance plans, health plans, savings with protection plans and many more. Few companies are listed below to name:
– Aditya Birla Sun Life Insurance Co. Ltd
– Aditya Birla Sun Life Health Insurance Co. Ltd.
– Aditya Birla Sun Life Insurance Brokers Ltd.
– Aditya Birla Sun Life wellness Ltd.
– Aditya Birla Sun Life Pension Management Ltd.
– Aditya Birla Sun Life Mutual Fund Ltd.
Aditya Birla Sun Life Insurance company is known for providing best customer support services. The company believes in resolving customer issues as soon as possible. The launch of chatbot is a boon to customer service. Insurance plans especially ULIP plans needs lots of understanding in terms of plan features, returns, charges applicable, tenure etc. Chatbot, with use of easy language helps the customer understand their needs and requirements and guides them to buy the best suitable plan. Chatbot can be used via any device mobile, laptop, phone or desktop.
